T.B.TECH CO., LTD.
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Support

Contact for Technical Support

We provide technical support for T.B.TECH products after purchase via phone or e-mail.

Before Contacting T.B.TECH

Please prepare the following information for us to solve your problem more quickly:

  • Product name
  • Product version
  • Product license/serial number
  • Brand and model of your personal computer
  • Operating system
  • Description of the problem or error message

Phone Technical Support

Please note that contact information varies with the product.

Support for Contact Information Operating Hours
  • 3D-Magic2000
  • Labo-Magic
  • Libella Series
Support Center
TEL: +81-565-27-5802
FAX: +81-565-27-6233
 9:30 a.m. - Noon;
1:00 p.m. - 5.00 p.m. JST
Monday - Friday
(closed on Saturdays, Sundays, National Holidays, the year-end and New Year holidays, and our special holidays)
  • CT-Magic
  • Peel-off Analyzer for Recycle
  • Active Timer Field
  • Soros
  • Therma-Slab Control System
 TEL: +81-565-27-5968
(Contact person: Iwase)
  • NASadapter Remote Site Backup
 TEL: +81-565-27-5736
FAX: +81-565-27-6233

* Please be sure to include your full name and fax number also when you contact us via fax.

E-mail Technical Support

We will generally respond to your inquiry via e-mail within 3 business days. However we sometimes need a little more time depending on the inquiry. If you are in a hurry, please use the phone technical support.

E-Mail
Operating Hours
24 hours a day / 7 days a week

* Please be sure to include your full name and e-mail address also when you contact us via e-mail.